This privacy notice explains why we collect information about you, how that information may be used, how we keep it safe and confidential and what your rights are in relation to this:
Access to your information
Under the Data Protection Act 1998 everybody has the right to see, or have a copy, of data we hold that can identify you, with some exceptions. You do not need to give a reason to see your data. If you want to access your data you must make the request in writing. Under special circumstances, some information may be withheld. We may charge a reasonable fee for the administration of the request.
A request for your medical health records held at South Oxford Health Centre must be made in writing to the practice manager (please contact the practice for alternative methods of access if you are unable to make a request in writing). Request should contain sufficient information to identify the requester: full name, date of birth, current address and a signature.
When making your request for access, it would be helpful if you could provide details of the time-periods and aspects of your health record you require (this will help save practice time and resources).
We must confirm your identity with Photo ID either at the point that the request is made, OR when the record is collected.
The Health Centre offers online access for our patients to some of their medical records - you can read more in the Clinics & Services section.
If something seems to be going wrong for you, please speak with us first
We make every effort to give the best service possible to everyone who attends our Practice.
However, we are aware that things can go wrong resulting in a patient feeling that they have cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.
To pursue a complaint, please contact the Practice Manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.
Complaints Policy Dec 2015
Complaints leaflet and form Dec 2015
Feedback about the surgery
We regularly receive feedback from our patients and their relatives, and it is extremely important to us. As well as the feedback when things seem to have gone wrong, we value feedback about when it seems to have gone well
Our surgery has a profile on the NHS Choices website. If you have been unhappy with something, we would like the opportunity to try and understand why and apologise to you if appropriate, so please consider approaching us to discuss the problem first.
The NHS operate a zero tolerance policy with regard to violence and abuse and the Practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.