If you wish to, you can now use the internet to book appointments with a GP, request Repeat Prescriptions for any medications you take regularly and look at your medical record online. You can also still use the telephone or call in to the surgery for any of these services as well. It’s your choice.
Viewing your GP record online
Being able to see your record online might help you to manage your medical conditions. It also means that you can even access it from anywhere in the world should you require medical treatment on holiday. If you decide not to join or wish to withdraw, this is your choice and practice staff will continue to treat you in the same way as before. In general this decision will not affect the quality of your care.
You will be given login details, so you will need to think of a password which is unique to you. This will ensure that only you are able to access your record – unless you choose to share your details with a family member or carer.
The Practice has the right to remove online access to services for anyone that doesn’t use them responsibly
It will be your responsibility to keep your login details and password safe and secure. If you know or suspect that your record has been accessed by someone that you have not agreed should see it, then you should change your password immediately.
If you can’t do this for some reason, we recommend that you contact the Practice so that they can remove online access until you are able to reset your password.
If you print out any information from your record, it is also your responsibility to keep this secure. If you are at all worried about keeping printed copies safe, we recommend that you do not make copies at all.
For more information about keeping your healthcare records safe and secure, you will find a helpful leaflet produced by the NHS in conjunction with the British Computer Society:
Reasons to think twice before applying
There may be something you have forgotten about in your record that you might find upsetting, or someone who with whom you share your login details. Sometimes our patients have a condition which means they can’t understand their diagnosis and may disagree, for example those with some mental health conditions, and people who have memory loss. This is one reason we may decline to give someone access
Abnormal results or bad news
If your GP has given you access to test results or letters, you may see something that you find upsetting to you. This may occur before you have spoken to your doctor or while the surgery is closed and you cannot contact them. Sometimes, you may even see your result before your own doctor does, for example if your doctor is on holiday.
Choosing to share your information with someone
It’s up to you whether or not you share your information with others – perhaps family members or Carers. It’s your choice, but also your responsibility to keep the information safe and secure.
If you think you may be pressured into revealing details from your patient record to someone else against your will, it is best that you do not register for access at this time.
Your medical record is designed to be used by clinical professionals to ensure that you receive the best possible care. Some of the information within your medical record may be highly technical, written by specialists and not easily understood. Sometimes words used in normal language are used differently by doctors, for example the word “Tenderness” when examining injuries normally means that a patient can’t help but pull away when they are examined (and is one sign of a broken bone), but a doctor might write (non-tender) even when they knew that it had been really painful for the patient during the examination, because the word is used differently.
Information about someone else
If you spot something in the record that is not about you or notice any other errors, please log out of the system immediately and contact the Practice as soon as possible.
One of the reasons we may turn down an application for electronic record access is if there is a lot of information about someone else in your record (such as your family) as it can be impossible to remove.
How to apply
You can speak with reception, or if you would prefer you can download, print and return the form below to us which describes the steps in the process. For security reasons we do not normally accept incoming emails, so please do it on paper for us.
Please download the PAERs Information sheet and application form below and return the completed form to the surgery.
PAERs Application Form